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Store Credit FAQ

Your Store Credit Will

In some cases, it’s impossible for us to issue a cash refund for your order, like when requesting a refund after paying with PayPal. If you have a problem with your order and need a refund and we can’t give it back in cash, we will offer you a store credit that never expires. Your store credit will be restored to your Afinil customer account. You can use your store credit to pay for any future purchase and combine it with promotional offers to save money.

How to Use Store Credit

When we apply Store Credit to your account, you will automatically see it subtracted from your next purchase. You don’t need to take any action to use your Store Credit for orders on our site! To view your Store Credits, login to your Afinil account and select the “My Wallet” tab to see credits waiting to be used on your next shopping trip.

Login to View Your Wallet

How Does Afinil Store Credit Work?

Login to Your Account

When checking out to use store credit, make sure you are first logged into your account using your email address or a social media account like Facebook, Sign In with Apple, or Twitter.

Can’t Log In? Reset Your Password

If you can’t log in, you can reset your password to access your account. If you need help resetting your password, contact our customer support team, and we will send you a link to create a new password.

View the Balance of Your Store Credit

To see your store credit balance with Afinil, go to the My Account page and select the My Wallet tab.

Don’t Worry, Your Store Credits Never Expire!

Your store credit never expires! To use your store credit when placing an order, select ‘Wallet Balance’ during checkout. Your funds are always safe, and the remaining balance will be waiting for your next shopping trip.

Store Credit FAQ

How do I receive my store credit?
When we receive your refund request, and if we cannot process a cash refund, we will issue a full store credit, including shipping fees to your account. You will receive a confirmation email notifying you of the credit to your store account. When you’re ready to place another order with us, your store credit will be ready to use. In the case your order total is more than your store credit, you will be charged the difference after your credits have been applied. If your order is less than your store credit, your remaining credit balance will be available in your Afinil account. You must be logged into your account during checkout to pay with your store credit.
I don’t have enough balance in my account to cover my order total. Can I still place an order?
Of course! If your order total is more than your store credit, you will only be charged the difference. For example, if your order total is $179 and your store credit balance is $159, you will only be charged $20.
Can I use a specific amount of my Store Credit, or do I have to use all of it?

Yes! For example, your order total is $29, but your store credit balance is $159. The remaining store credit balance in your Wallet after placing this order will be $130.

Proceed to Checkout and complete your payment using your store credit Wallet balance. Your funds will remain safe, and the balance never expires. When you’re logged in, you will always see your store credit Wallet balance on the Checkout page or your Account page.

Do I need to create an account to shop with my store credit?

Yes, you must have a registered account. To use your store credit, you must be logged into your account to use your store credit Wallet balance.

How can I check the balance of my store credits?

You can view your store credit balance in your Wallet. To view your Wallet balance:

  • Login to your account.
  • Click the Wallet tab under your account details.
  • Click the Wallet link to see your available store credit balance.

I’m ready to use my store credits. How do I use them?

To use your store credit balance available in your Wallet, follow these steps:

  • Sign in to your account.
  • Add the products you will like order to Cart and proceed to Checkout.
  • You will automatically see a Wallet payment method along with your available store credit balance.
  • Choose the Wallet payment option to activate your store credits.
  • Complete the checkout process to submit your order.

Can I choose not to use my store credit balance and save it for later?

Of course, you can choose not to use it for your order. You can choose any desired payment method during the checkout process, including your Wallet, which holds your store credits.

Withdrawing your wallet balance, reshipments, and refunds

Need help with your Wallet balance? Get in touch with our customer support team for help with wallet balance withdrawal, refunds, or non-delivery issues. Our customers are protected by our 100% satisfaction guarantee >

Don’t Worry, Your Store Credit Will Never Expire!

Your store credit never expires and will automatically apply at Checkout. If your order is more than your store credit, you will only be charged the difference. If your order is less than your credit, the remaining balance will remain in your Afinil account until the next time you’re ready to shop.

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