100% Delivery & Guarantee Full Refunds
You’re always protected by our 100% satisfaction guarantee. It’s important to us that you have a positive experience shopping with our e-pharmacy. While most deliveries go smoothly, sometimes unforeseen issues occur during transit. If there’s a problem with your order, let us know so we can make it right. You can choose between a full refund or a reshipment of your original order.
You can request to use our 100% zero-risk money-back guarantee if:
- your order doesn’t arrive within 30 days;
- or if you’re unsatisfied with your order.
Please note that if you provide an invalid shipping address or if you do not accept or pick up your order after a failed delivery attempt, we only offer reshipments – no refunds.
- Please check your tracking number on our tracking page to make sure your delivery is past due before taking the next step.
- Contact customer support and let us know your item has not arrived. We will follow up on your package, and if the postal service is unable to fix the non-delivery, we will send a reshipment to your address or send you a refund based on your preference.
To receive a refund, please send us a message using the ‘Submit a request’ form with the following information:
- your order number;
- your email.
Refunds can take up to 14 business days to credit to your account, although it’s usually 2 to 5 business days.
Important Note: Your recent purchase with our e-pharmacy will appear on credit card statements under a different merchant name, it will NOT say Afinil.com. Please keep this in mind to prevent accidental chargebacks. When customers create a chargeback against our store, the customer is permanently banned from shopping with us again. NOTE: Under U.S.C. Title 18 Section 1029, it is considered to be fraudulent if you first request a chargeback with your credit card company or bank without contacting us and allowing us to follow the correct refund procedures.
We utilize credit card payment processing gateways located in China and Europe. This is why we love Bitcoin and provide a 24% discount on all purchases paid with cryptocurrencies. Cash payments incur up to a 5% additional fee that may appear due to our payment processor charging in a foreign currency such as EUR or CNY. Neither Afinil nor the payment processor company benefits from these fees.
If Your Payment Is NOT Confirmed
In case you have not paid for your order, then there is no need to cancel your order as we do not process orders until payment has been confirmed. If your payment was declined, please place a new order with your preferred products and payment option.
If Your Payment Is Confirmed
You are able to cancel within 2 hours of placing your order. Please contact our customer support team with your order number and the reason for canceling to ensure your order is fully stopped prior to shipment.
Get in Touch With Us
When contacting our customer support team, please have your order and tracking number ready as we will need it to fulfill your support request. These details help our support team find your order, locate your package, and solve problems as quickly as possible.
Visit your local postal service website to view the most up to date and detailed tracking information.