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Common Questions Answered
FAQ
Whether you need assistance while placing an order or after you have purchased, you’re in the right place! Check out the Help Center or submit your request now.
How can I find out if you ship to my country?
- We ship all of our modafinil products directly and super fast to the United States, Australia, all European Union countries, the United Kingdom, Hong Kong, and Singapore.
- Customers from Thailand and New Zealand click here >
- If you live in another country, click here to find the best modafinil vendor for you.
How long will it take before I receive my order?
- We ship our modafinil worldwide direct from India and Singapore using the ultra-fast Express Mail Service. A signature is required upon delivery with Express Mail Service.
- The delivery process can take anywhere from 7 to 12 business days for orders shipping to the USA, the UK, and Australia; other countries take 14 to 30 business days. Regardless of the shipping option you chose, your order will NOT be trackable until the parcel arrives in its destination country.
- We will email your tracking number to you within 24-72 hours after your order is confirmed. Ready to see how the tracking process works? >
Our priority is ensuring you have a positive experience shopping with us. Most deliveries go smoothly but in the case there’s a problem with your order, you’re protected by our 100% satisfaction guarantee and zero-risk refund policy. If for any reason you’re unsatisfied, please contact us for a full refund.
You can take advantage of our 100% money-back guarantee when you:
- don’t receive your order within 30 days;
- you receive a product that doesn’t satisfy your needs.
How can I check the shipping status of my parcel?
Please keep in mind both Express and Registered Airmail shipping options can NOT be tracked until your parcel arrives in its destination country.
Once your parcel reaches your country, you will be able to track it using our order tracking page or local postal service website. Typically, orders arrive in their destination country within 5 to 7 business days after placing an order.
How do I get help from customer support?
Our customer support team is available to help you with all your questions and concerns and they respond to all inquires within 24 hours. Submit a request >
How can I change the shipping address on my order?
Contact our customer support team ASAP! After orders are confirmed and dispatched within our 2-hour window, we cannot change the shipping address on your order.
What can I do if I gave you the wrong shipping address at checkout?
Contact our customer support team ASAP! After orders are confirmed and dispatched within our 2-hour window, we cannot change the shipping address on your order.
Will my order arrive in one package?
In the case you order in bulk or large quantities such as 500 tablets or more, we split the order into multiple packages of no more than 300 tablets each. Packages are then shipped separately every 3 to 5 days in order to avoid delays at customs.
Didn’t Find the Answer You Were Looking For?
Contact Us
If available, please have your order and tracking number ready. This helps our customer support team find your order, locate your package, and solve issues quickly.
Submit a request >
Helpful Links for Tracking Your Order
Go to your local postal service website to view detailed tracking information.
- Payment FAQ
- Shipping FAQ
- Order Tracking
- USPS Tracking (USA)
- Australia Post Tracking
- Track & Trace (Royal Mail)
We Have All Your Modafinil Needs and More Covered in One Place!
We carry the following Rx medications available to cover additional medical needs. Place an order by submitting a direct request above. Each order for the following medications will be processed manually.
- Soma
- Azithromax
- Nootropil
- Careprost
- Atomoxetine
- Lumigan
- Etizolam
- Propecia
- Zopiclone
The most popular erectile dysfunction pills like Viagra, Cialis, Levitra, Dapoxetine are available for purchase with our Sexual Power Premium Combo Pack >
Why We Don’t Offer Phone Support
We don’t offer phone support because we truly believe it wouldn’t be possible to provide the same effective help over the phone.
We offer 24/7 online support via:
- Our Help Center (preferred method)
We love answering questions and solving problems. Afinil.com support team members are real, friendly humans plus 1 Answer Robot, he is much faster, smarter, and pretty nice too.
Office Location 🇺🇸
1470 E 70th St #1946
New York City, NY, United States
10001
Absolutely no visitors allowed.
Phone: +1 (973) 447-3644 (no support)
Email: hello@afinil.com
Office Location 🇮🇳
You’re welcome to visit our packing center.
Rd Number 3, Daulat Nagar, Borivali, Mumbai, Maharashtra 400066, India
