We Accept Bitcoin, Major Credit Cards , Bill Pay & PayPal
If your card was declined and you did not receive an order confirmation email after placing an order, please read the following article before contacting our customer support team. Our support agents will provide the same information found in this how-to article.
Traditional Payment Methods Has Its Flaws
While we accept traditional payment methods like PayPal, Visa, Amex, and MasterCard, they’re a hassle for any e-pharmacy to work with as they prohibit online transactions for prescription medications, even when it’s legal! They charge outrageous fees for each sale through third party processing gateways that e-pharmacies like us must pay.
We Found a Great Solution That Works for Everyone
Despite these challenges, we continue to accept payments through major credit cards and PayPal because it’s what our customer wants. For customers who want to step away from traditional banking and discover the potential of digital cryptocurrencies, we offer a huge 24% discount when you pay with Bitcoin or another crypto.
Credit Card FAQ
Why was my card declined and what do I do next?
When purchasing on our website with a credit or debit card, phone verification is required. Please ensure you enter a valid phone number when placing your order to prevent delays in receiving your order.
Our payment processing partner will contact the cardholder to verify the transaction over the phone by asking a few questions to confirm the Afinil transaction is authentic. You will need to mention (1) the total order amount and (2) the name of the merchant (Afinil) to the agent on the phone.
It’s common for banks to restrict overseas transactions to prevent fraud. To further avoid a declined transaction when placing an order, you can contact your card issuer and ask them to allow international credit card transactions. You can then place a new order.
What Is Phone Verification?
Phone verification is the process of verifying an authentic transaction; it is not a sales call. If you placed an order and did not receive an order confirmation email, it’s because your transaction was flagged for manual phone verification and has not yet been processed. You will receive a friendly verification phone call from our payment processor to confirm your transaction with Afinil pharmacy. If the transaction cannot be verified within 5 business days, the payment will be declined and your order will not be fulfilled.
How Can I Authorize Foreign Transactions?
You can speed up the authorization process and skip phone verification by allowing foreign transactions with your credit card issuer. This allows your transaction to be approved immediately if you have at least one confirmed order with Afinil in the last 6 months. It’s possible you may need to call your bank to authorize foreign transactions from Europe or China within 24 hours. You can do this by calling your issuer directly. Please note that your purchase with our e-pharmacy will appear on credit card statements under a different merchant name, NOT Afinil.
Important Tip: Don't Over Share
If you call your bank or credit card company, it is NOT considered phone verification. Please make sure you don’t mention Afinil.com, drugs, or tablets when speaking to your bank, because direct purchases of prescription drugs online is prohibited by all major banks and credit card companies – they will not approve your transaction. Instead, mention your transaction is related to online shopping only. This ensures we can provide the fastest service and delivery of your medication.
What Happens Next?
You contacted your bank, and the transaction is approved, or maybe you don't see any payment attempts reflected on your account? So, what comes next?
If the Bank Has Already Approved Your Transaction...
You are now free to place a new order, try a different credit card, or select a different payment method during checkout. You don’t need to worry about being charged twice because we always cancel your previous orders in queue under the same name to avoid duplicated charges.
If you see that you have been charged and haven’t received an order confirmation email, it’s likely that your payment is pre-authorized and no charges will take place until we phone verify your transaction. Your bank may hold funds up to 5 business days for orders before the payment is approved or declined.
Why Do I See a Foreign Transaction Fee? Was I Overcharged?
You will receive your order confirmation email within 48 hours once your bank approves the foreign transaction and you have successfully completed the required phone verification process.
If you see that you were overcharged, this means your bank charged additional foreign transaction fees. All payments are processed from overseas, so your bank may impose a 3% to 5% foreign transaction fee for each international transaction. This fee does not go to our store or the payment processor. To avoid surprises, you may contact your bank to enquire if they charge foreign transaction fees prior to making a purchase.
I Don’t See Any Payment Attempts From Afinil Store, Why Is That?
If you have already contacted your bank but don’t see any payment attempts from our store, it means your transaction is currently in the queue for phone verification. Our payment processing gateway, Payofix, will be in touch to verify your transaction over the phone.
You will receive a friendly call from our payment processor agent to verify the recent transaction you made on Afinil. If the transaction cannot be confirmed over the phone within 5 business days, we will automatically cancel your order. If you continue to have issues with verifying your order, please contact our support team >
The Top 3 Reasons Your Credit Card Was Declined
You Need to Call Your Bank and Authorize the Transaction
In order for your transaction to be approved, you need to call your bank to authorize the transaction. If your bank mentions they don’t see payment attempts from our store, please contact our payment processor, Payofix, and confirm you have responded to their phone verification attempts.
The Order Was Flagged as Fraud or the Verification Process Failed
This means your order could not be successfully screened based on a risk analysis using the provided transaction data from your credit or debit card. Or in the case you charged-back a purchase, your past Afinil purchase history doesn’t allow you to place orders with us using a credit card and you need to choose another payment method.
You Exceeded the Max Number of Daily Transactions Allowed
Our payment processing gateway has safety nets in place and does not allow more than three declined transactions within a 24 hour period. If this applies to you, you can try a different credit card (Visa, MasterCard, etc.) or select a different payment method such as Bill Pay, ACH, Fast Debit, Poli, or e-Check.
In most cases, you need to call your bank to authorize the transaction of your order as it’s often considered a foreign transaction. Please do NOT mention drugs, tablets, or our website when speaking to your bank representative to prevent a delay in receiving your order. Instead, let them know your transaction is for an online shopping order but do not mention a particular website.
Here are the steps you should take to authorize a transaction:
- Call the support phone number shown on the back of your credit or debit card.
- Let the bank representative know you are trying to pay for an online service but that your payment was declined and mention (1) the date and (2) the declined dollar amount. Do NOT mention any Rx, drugs, tablets, or our e-pharmacy website – doing so may result in your transaction being declined.
- The representative will provide the reason for your transaction being declined and help resolve the issue.
- Once the issue has been resolved, try your payment method again and place a new order.
- If you have contacted your bank and the transaction has been approved, you can now place a new order. You can also try a different credit or debit card, or select a different payment method during checkout. Don’t worry about being charged twice; we always cancel your previously queued orders placed under the same name to avoid multiple charges.
- If you already contacted your bank and they can’t see any payment transactions made from our store, please contact our payment processing gateway Payofix. You need to check that you have successfully responded to their phone verification attempts.
Now that international transaction is approved by your bank, you can now place a new order. Don’t worry about being charged twice; we always cancel your previously queued orders placed under the same name to avoid multiple charges. If it appears that you have been charged and did not receive an order confirmation email, it’s possible your payment is pre-authorized but the transaction will not be approved until we verify your order over the phone. Your bank may hold the funds for your order before the payment is approved or declined, up to 5 business days. You will receive a friendly verification call from our payment processor agent to confirm your transaction with Afinil e-store. In case your transaction cannot be verified over the phone within 5 business days, your order will be canceled. If you continue to have issues, please contact our customer support team >
If you have contacted your bank and they don’t see payment attempts from our store, please get in touch with our payment processing gateway, Payofix. Your order likely needs to be phone verified in order to be approved.
Payofix is our payment processing partner, and they will contact the cardholder of the credit card you used to place an order to confirm the transaction over the phone. They will ask a few questions to ensure your credit card transaction is authentic and not a fraud. You will need to mention (1) the total order amount and (2) the name of the merchant (Afinil) to an agent.
If it appears you have been charged more than once and did not get an order confirmation email from us, it likely means that your payment is pre-authorized but your transaction needs to be phone verified before money can be taken out. Your bank may hold the required funds for your order before the transaction is approved or declined by our payment processor.
In the next 5 business days, your card and delivery address will be security checked and verified with your card issuer. If your payment has not been pre-authorized, it will be during this time. Our payment processor Payofix will contact you to verify your transaction over the phone. In the event your payment is successfully processed, you will receive an order confirmation email from Afinil.
If your payment is not successful, the funds on hold will be released by your bank. The funds will then be refunded back to your account within 5 business days. Pre-authorization charges will not show up on your credit card statement after they have fallen off.
If you still believe your card was charged more than once, please contact our customer support team >
If your payment is NOT confirmed…
You have not officially paid for your order and don’t need to cancel because we only process new orders after payments have been fully verified. If your payment was declined, you don’t need to cancel an order and can place a new order at any time. We will cancel all previous orders under your name automatically without any action on your part.
If your payment is confirmed…
You can only cancel your order within 2 hours of paying. After the 2 hour window, all orders are packed and dispatched from our warehouse. If you have canceled your order within the 2 hour window, please contact our customer support team directly with your order number and reason for canceling to confirm your order has been terminated. Please note that if your order has already been completed outside the 2 hour window, we cannot stop your package from being delivered nor change your shipping address.
Before requesting a chargeback through your bank, please contact us. Our 100% satisfaction guarantee and refund policy assure all buyers who aren’t satisfied with their order are protected for a full refund or a reshipment – whichever method you prefer.
NOTE: Under U.S.C. Title 18 Section 1029, it is considered to be fraudulent if you first request a chargeback with your credit card company or bank without contacting us and allowing us to follow the correct refund procedures.
It’s very important that we limit chargebacks from customers as our payment processor may automatically lock you out from purchasing with us again. When a chargeback is recognized by our payment systems, customer’s are permanently banned from our community. If you have issues with your order, please contact our customer support team. They are always happy to help!
Your recent purchase in our store will appear on your credit card statement under a different merchant name – you will NOT see Afinil. Please keep this in mind to prevent accidental chargebacks.
Definitely! Our website is protected with a highly secure SSL certificate and 128-bit encryption. Your privacy and security are top priority and we promise to never keep your payment information saved on our servers.
Refunds can take anywhere between 2 to 30 business days for funds to be credited back to your credit or debit card. In most cases, refunds should appear in your account within 4 to 7 business days.
Yes, we accept both prepaid and marketplace gift cards sold by Walmart and Amazon as long as it accepts international charges. Please check with the issuing bank of your gift card by calling the number on the back of your prepaid or gift card.
Unfortunately, Western Union cannot be used as a payment method at this time.
The process is complicated because credit card issuers and banks prohibit the direct purchase of prescription Rx drugs online. However, we have found a safe, legal solution that works for everyone, but it requires customers to undergo both (1) a phone verification with our payment processing agent who will call you to verify the order transaction and (2) calling your bank to authorize a foreign transaction in the case that your card is declined.
Yes, We Accept PayPal! We’ve Answered the Most Common Questions About PayPal Transactions Here.
Unfortunately, we're unable to issue refunds through PayPal due to our specific method of accepting payments with the payment service. We can only offer you a store credit that can be used toward future purchases in our store. Technically, refunds through this payment service are possible, however, any refunds processed by Afinil.com through PayPal will permanently lock your account. This is because PayPal has a zero-tolerance policy toward online pharmacies and prohibits transactions both to and from online pharmacies. There is nothing we can do about PayPal’s policy.
Why Do I See an Additional Fee in My PayPal Account?
We pay hefty fees to third-party merchants because PayPal doesn’t allow online pharmacies to accept direct payments. Coupons are not valid with PayPal payments and an additional $19 fee per transaction is charged to accommodate the fees we’re imposed to allow you to purchase with this payment service. These third-party merchants equate to high and hidden fees. To avoid this, we kindly suggest paying with Bitcoin – plus you will receive 24% off your entire order!
Why Haven’t I Received an Order Confirmation Email?
If you fully completed the payment process with PayPal and have not received your order confirmation email, please contact our friendly customer support team. Please be sure to include your PayPal transaction ID in text form and not as a screenshot.
Why Was I Charged Twice?
When paying with PayPal, please do not send multiple payments for the same order as we are unable to issue refunds for PayPal transactions. Refunds through PayPal are technically possible, however, refunds processed by Afinil via this payment service will permanently lock your PayPal account. This is because PayPal has a zero-tolerance policy toward online pharmacies and prohibits transactions both to and from online pharmacies. There is nothing we can do about their policy. Get your store credit >
Do You Think Bitcoin and Cryptocurrencies Are Difficult to Use?
We love Bitcoin and think you will enjoy it, too! Let's eliminate middlemen and processing fees together - we will pass the savings on to you with a 24% discount storewide. Not sure how to use Bitcoin? We have a short and easy video tutorial to get you started.
